the team.
at the salon.
natalia
natalia opened ren after living through the version of the industry she knew she could do better than. she'd been a client first — and a client who came out the other side of a chemical burn that meant shaving her hair down to start again, after a colour appointment with a stylist who wouldn't have an honest conversation about what was actually possible. she'd cycled through extensions that didn't last more than two or three months. she'd been talked over more times than she could count.
she couldn't let it go. she opened ren as a direct answer to all of it — a space where women feel seen, where the conversation is honest before the chemistry starts, and where the work is held to the standard she'd wished was held when she was the one in the chair.
today natalia specialises in russian hair extensions and works on a smaller, more selective client list. her chair tends to be where the deeper conversations happen — clients who've had previous bad experiences, clients planning longer transformations, clients who've been with her for years. she leads ren's commitment to accountability and the slow, considered approach the salon is built around.
founder + hair extension specialist.
dilara
dilara has been fascinated by hair since she was two years old. she started her hairdressing education at sixteen, took a brief detour through technical drafting in her early twenties, and quickly realised her passion would lead her back to the chair. she holds the german master's qualification — the highest level of certification in the hairdressing trade — and continues to deepen her technical knowledge of products and protocols. dilara entered the industry for the same reason natalia opened ren — to do the work honestly. she'd rather turn down a client than promise something her hands can't deliver.
clients describe her approach as warm and gentle — she creates space for both lighthearted and meaningful conversations in the chair, and they leave feeling well taken care of and truly understood. they often comment on how careful she is with both hair and scalp — clients with sensitive scalps come back specifically because of it.
her blonde transformation work — balayage, lift, colour correction — brings most of her new clients to ren. her smoothing work draws the same kind of praise. clients consistently describe their results in the strongest terms, and tell us the detail is what makes the difference. at consultation, dilara stands behind the work — and the only measure she cares about is whether you leave happy.
senior stylist + colour specialist.behind the scenes.
raven
raven came to ren through economics. she trained in how businesses actually work — the systems, the structures, the things that have to hold for the creative side to just happen. she loves building the bones of a business. she's the reason natalia can focus on clients instead of admin, and the reason every booking, every supply, every protocol at ren runs the way it's meant to.
her approach is simple by design: be direct, be fair, and keep the systems easy to follow. she'll handle a difficult problem efficiently, and she'll handle the person involved with kindness. she doesn't overcomplicate things — she'd rather a clear answer arrive quickly than a perfect-sounding one arrive late.
clients won't meet raven in the chair, but they'll feel her work every time they book. when a booking is smooth, when the salon is stocked, when something complicated has been quietly resolved before it ever became their problem — that's her work. the team will tell you raven "just gets it done" — she calls it the quiet support that keeps things moving. it's also the structure ren is built on.
operations + hr.
katryn
kat has worked in customer service and client communications since 2008 — eighteen years of helping people resolve problems, hold appointments, and feel heard. she trained further through a human resource management course in dubai, where she graduated at the top of her class. what's stuck with her across every role since is simple: a client isn't a calendar entry, they're a person and a day.
when kat handles a booking or a complaint, she's not just looking at a time slot — she's reading what a person actually needs before they walk in. her clients tell us she remembers the small details, replies quickly, and resolves problems on the first message. but the part she's most proud of is the trust they place in her — that, she says, is the work.
her approach is simple: how would i want to be treated, and what can i do to make their situation better? it's the question she asks before every reply. it's why her communication carries warmth even when something has gone wrong, and why ren feels like an extension of someone who's already on your side — before you walk in.
client communications + bookings.