BOOKING POLICIES
before your appointment
everything you need to know about securing your booking and making changes.
the hair.
authentic russian hair. carefully selected.
we source our russian hair through the same supplier we’ve worked with for six years. each set is selected to blend with your natural colour, texture and density, whether you want more fullness, extra length or both.
we offer two ranges: standard-grade russian hair with minimal processing, and virgin russian hair that hasn’t been chemically processed. we’ll explain the difference and help you choose during your consultation.
how long your hair lasts depends on the range, shade and your aftercare. lighter shades generally need replacing sooner than darker, less-processed hair. regular maintenance helps keep your extensions looking and feeling their best.
your consultation covers the hair, fitting method, full price and ongoing maintenance, so you know what to expect before booking.
PLAN YOUR VISIT
a few helpful details.
securing your booking
a 50% deposit secures your appointment and is credited towards your service. payment links remain valid for 24 hours; unpaid appointments are then released.
deposits
all deposits are non-refundable. please review your appointment details before paying.
rescheduling
give us at least 72 hours’ notice to transfer your deposit to a new appointment. with less than 72 hours’ notice, the full deposit is forfeited and a new deposit is required to rebook.
consultation fees
your consultation fee can be redeemed towards a full extension set or another service.
running late
please call the salon on 0492 134 884 as soon as you can so we can discuss your appointment.
waitlist
if your preferred appointment is unavailable, join the waitlist through our online booking system.
your rights
these policies do not affect your rights under australian consumer law.
hair extensions for fine hair.
want more fullness without overwhelming your natural hair? we assess your hair’s density, strength and condition before recommending a method, amount of hair and placement.
your consultation is where we explain what’s achievable, how the extensions would blend and the maintenance involved. if extensions aren’t suitable for your hair, we’ll tell you before you commit.
book a consultation to explore your options at ren salon in paddington.
sustainability.
we reuse extension hair where its condition allows. nanobeads and wefts can be refitted, while keratin bonds require removal and re-tipping before suitable hair can be reapplied. we’ll assess your hair at maintenance and explain what can be reused or needs replacing.
investment.
your price depends on the hair range, length, colour, amount of hair, fitting method and selected team member.
within two days of your consultation, you’ll receive a written proposal outlining your full-set price, what’s included and ongoing maintenance costs. cutting, styling, removal and re-tipping are quoted separately unless included in your selected service.
textures.
we’ll assess your natural texture and help match extension hair to the way you wear it. straight, wavy and curly options are subject to availability, with custom orders discussed during your consultation.
treatments + extensions.
considering nanoplasty or smoothing as well as extensions? we’ll assess your hair and recommend the order and timing of your appointments. suitability depends on the treatment, your colour history and chosen extension method, so speak with us before booking both.
"Natalia is the hair extension expert. I have blonde hair extensions and the quality is amazing. I've had my latest set for 14 months and they are still lovely and soft. Nat only sources the best quality hair."
— Petra Martin
"I had extensions with Natalia and was very impressed. She was extremely patient with the many questions I had. The results are excellent — Natalia is obviously highly skilled."
— Deborah Cooke
a few questions, before you ask.
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very likely yes. we built our micro bond service around exactly this question. most extension salons can't bond at a small enough scale for fine hair without causing traction or slippage. we can.
natalia has spent years developing keratin bond work at half — and now half again — the industry standard size. if you've been turned away from extensions before, the consultation is the right starting point. if your hair specifically isn't suited, we'll tell you. but the vast majority of women who've been turned away elsewhere are excellent candidates for our work.
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yes — and the lifespan depends on the method you have.
nanobeads are retightened and repositioned at each maintenance — the bond isn't broken. your set typically lasts eight to twelve months before a fresh set is the right call.
mini bonds and micro bonds involve removing the old keratin and re-tipping the strand at each maintenance — more wear over time. your set typically lasts five to nine months before a fresh set is the right call.
clients who pre-purchase reserve hair at install often see another few months before that point — we use the reserve to swap any strands past their best.
it's not a hidden cost. it's the honest economics of real human hair. we walk you through the maintenance math at consultation.
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will they damage my natural hair?
any extension, fitted incorrectly or maintained poorly, can damage the hair underneath. that's the honest answer.
extensions aren't a one-size-fits-all service, which is why we assess your hair type, density, lifestyle, and overall hair health before we recommend a method. when extensions are fitted correctly and you keep your maintenance schedule, they sit safely on your own hair without compromising it.
micro bond work, in particular, is designed for fine and delicate hair specifically because it carries the least weight per bond — it places the lightest possible load on each strand of your natural hair.
it's a shared responsibility — our care during fitting, your care between visits.
WE’RE HERE TO HELP
questions about your booking?
contact our team if you need help with your appointment.